[1]李　娟,赵　琳,王章元,等.银行职员职业倦怠水平与自我效能及工作满意度的相关性[J].新乡医学院学报,2017,34(9):827-829.[doi:10.7683/xxyxyxb.2017.09.012]
　LI Juan,ZHAO Lin,WANG Zhang-yuan,et al.Correlation between job burnout and self-efficacy，job satisfaction in bank staff[J].Journal of Xinxiang Medical University,2017,34(9):827-829.[doi:10.7683/xxyxyxb.2017.09.012]
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银行职员职业倦怠水平与自我效能及工作满意度的相关性
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《新乡医学院学报》[ISSN:1004-7239/CN:41-1186/R]

卷:
34
期数:
2017年9
页码:
827-829
栏目:
临床研究
出版日期:
2017-09-05

文章信息/Info

Title:
Correlation between job burnout and self-efficacy，job satisfaction in bank staff
作者:
李　娟; 赵　琳; 王章元; 穆俊林; 张朝辉
（新乡医学院第二附属医院早期干预二科，河南　新乡　453002）
Author(s):
LI Juan; ZHAO Lin; WANG Zhang-yuan; MU Jun-lin; ZHANG Zhao-hui
（Department of Early Intervention，the Second Affiliated Hospital of Xinxiang Medical University，Xinxiang 453002，Henan Province，China）
关键词:
银行职员; 职业倦怠; 自我效能; 工作满意度
Keywords:
bank staff; job burnout; self-efficacy; job satisfaction
分类号:
G635.1
DOI:
10.7683/xxyxyxb.2017.09.012
文献标志码:
A
摘要:
目的　了解银行职员的职业倦怠水平，分析其与自我效能及工作满意度的关系。方法　分别采用Maslach职业倦怠量表-通用版、一般自我效能感量表及工作满意度调查量表对河南省某银行8 942名职员的职业倦怠、自我效能及工作满意度进行调查。结果　共发放问卷8 942份，收回有效问卷7 486份。男性的自我效能得分高于女性（P<0.05）；男性与女性工作满意度得分比较差异无统计学意义（P>0.05）。女性的情感耗竭（EE）得分高于男性，成就感低落（RPA）得分低于男性（P<0.05）；男性与女性的人格解体（DP）得分比较差异无统计学意义（P>0.05）。文化程度为硕士的银行职员的EE、DP及RPA得分均显著低于文化程度为高中/中专和大专/本科者（P<0.05）；文化程度为大专/本科者DP、RPA得分均显著低于高中/中专者（P<0.05）；文化程度为大专/本科者和文化程度为高中/中专者的EE得分比较差异无统计学意义（P>0.05）。年龄>50岁的银行职员的EE得分低于年龄<30岁、30~40岁和41~50岁者（P<0.05）；年龄<30岁、30~40岁和41~50岁银行职员的EE得分两两比较差异均无统计学意义（P>0.05）。41~50岁银行职员的DP得分显著高于<30岁者（P<0.05）；年龄<30岁、30~40岁和>50岁银行职员的DP得分两两比较差异均无统计学意义（P>0.05）。各年龄段银行职员的RPA得分两两比较差异均无统计学意义（P>0.05）。银行职员的自我效能、工作满意度与职业倦怠的3个维度均呈显著负相关（P<0.05）。结论　银行职员存在一定程度的职业倦怠，年龄、性别、文化程度可能是职业倦怠的影响因素。提升银行员工自我效能感及工作满意度，可能有助于降低职业倦怠。
Abstract:
Objective　To understand the job burnout status of bank staff and analyse the relationship between job burnout and self-efficacy，job satisfaction.Methods　The job burnout，self-efficacy and job satisfaction of 8 942 bank staff was surveyed by Maslach burnout inventory-general survey（MBI-GS），general self-efficacy scale（GSES）and job satisfaction scale（JSS）respectively.Results　A total of 8 942 questionnaires were issued and 7 486 valid questionnaires were returned.The score of self-efficacy in male was significantly higher than that in the female（P<0.05）.There was no significant difference in job satisfaction score between male and female（P>0.05）.The score of emotional exhaustion（EE） in female was significantly higher than that in male，while the score of reduced personal accomplishment（RPA）was significantly lower than that in male（P<0.05）；there was no significant difference in depersonalization（DP） score between male and female（P>0.05）.The EE，DP and PAL scores of bank staff with post-graduate education were significantly lower than those with high school/ secondary school and junior college/ undergraduate （P<0.05）；the DP and PAL scores of bank staff with junior college/ undergraduate were significantly lower than those with high school/ secondary school（P<0.05）；there was no significant difference in EE score of bank staff between junior college/ undergraduate and high school/ secondary school（P>0.05）.The EE score of age>50 years old bank staff was significantly lower than that of age <30 years old，30-40 years old and 41-50 years old（P<0.05）；there was no significant difference in EE score among age <30 years old，30-40 years old and 41-50 years old bank staff （P>0.05）.The DP score of 41-50 years old bank staff was significantly higher than that of age <30 years old（P<0.05）；there was no significant difference in DP score among age <30 years old，30-40 years old and 41-50 years old bank staff （P>0.05）.There was no significant difference in PAL score among all age groups（P>0.05）.The three dimensions of job burnout had significant negative correlation with self-efficacy and job satisfaction（P<0.05）.Conclusion　Bank staff have a certain degree of job burnout.Age，sex，and education level maybe the influence factors of job burnout.Improvement of self-efficacy and job satisfaction may help to reduce the job burnout.

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更新日期/Last Update: 2017-09-05